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Interactive and telephony

On-hold messages voice-over

Native voice actors for the messages callers hear while they wait: short, useful and easy to update. We keep the tone calm and the length short, because a long message makes a wait feel longer.

Tell us about your project

Samples on request, read from your own script.

Real human voices

  1. Human

    Real human voices

    Every voice is a professional actor in a booth. No synthetic voices.

  2. Native

    Their first language

    Cast from speakers who grew up with the language your audience speaks.

  3. Directed

    A director on every line

    We listen for meaning, pace and pronunciation in the session, not after it.

Who it’s for

  • Businesses with a switchboard

    Companies with a queue and information to share.

  • Clinics and services

    Organisations with opening hours and booking information.

  • Retailers and utilities

    Companies with offers and service updates.

  • Telephony providers

    Partners supplying hold audio to clients.

Formats and lengths

Typical on-hold messages, recorded in sets.

Welcome and hold message15 to 30 seconds
Thanks the caller, explains the wait and invites them to stay.
Information message20 to 40 seconds
Opening hours, services or website details.
Promotional message15 to 30 seconds
An offer or news, kept short and optional.
Seasonal messageShort
Holiday hours and temporary notices.

Script examples by format

Three lines, three different reads. This is the brief our director works from.

  • Welcome

    Thank you for holding. All our advisers are busy helping other customers, and we will be with you shortly.

    Direction: Warm, reassuring

  • Information

    Did you know you can manage your account online, any time, at the address on your bill?

    Direction: Clear, friendly

  • Seasonal

    Our offices will be closed on Monday for the holiday and reopen on Tuesday at nine.

    Direction: Cheerful, short

Available languages

Native voices in 100+ languages. These have their own page; ask for any other.

How we work

  1. Casting

    We cast a pleasant voice that suits the music and your callers, and keep the energy modest.

  2. Direction

    A director runs the session against your brief: meaning, pace and every agreed pronunciation. You can listen in remotely.

  3. Delivery

    Each message as its own file, plus a combined loop if your system needs one.

On-hold messages voice-over questions

How long should an on-hold message be?

Short. Most are between fifteen and forty seconds, and a set rotates so callers hear different messages.

Can I update a single message?

Yes. Each message is a separate file.

Do you supply the music?

We record the voice. You can supply music or add your own.

Can the messages be in several languages?

Yes, with a native voice in each.

Related project types

Tell us about your on-hold messages project

Four questions. A draft script or a word count is enough; you get a written quote before anything is recorded.

Tell us about your project

Get a quote