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Interactive and telephony

Phone system voice-over

Native voice actors for the prompts behind a business phone system: the greeting, the menu, routing instructions and out-of-hours messages. Each prompt is recorded as its own file, so one can be replaced without re-recording the rest.

Tell us about your project

Samples on request, read from your own script.

Real human voices

  1. Human

    Real human voices

    Every voice is a professional actor in a booth. No synthetic voices.

  2. Native

    Their first language

    Cast from speakers who grew up with the language your audience speaks.

  3. Directed

    A director on every line

    We listen for meaning, pace and pronunciation in the session, not after it.

Who it’s for

  • Small businesses

    Companies replacing a recorded voice or a voicemail greeting with a professional one.

  • Contact centres

    Teams with menus in several languages.

  • Clinics and local services

    Offices with opening hours and appointment options.

  • IT and telephony integrators

    Partners deploying systems for clients.

Formats and lengths

The prompts of a typical phone system, recorded one by one.

Main greeting5 to 15 seconds
Welcome and company name, said clearly.
Menu20 to 60 seconds
Options read in a steady, unhurried order.
Routing and transferShort
Prompts for departments and extensions.
Out-of-hours and holiday10 to 30 seconds
Closed messages with a date and a next step.

Script examples by format

Three lines, three different reads. This is the brief our director works from.

  • Greeting

    Thank you for calling Harbour Dental. Your call is important to us.

    Direction: Warm, professional

  • Menu

    For appointments, press one. For billing, press two. To speak to reception, press zero.

    Direction: Steady, clear

  • Out of hours

    Our office is now closed. We reopen at eight tomorrow morning.

    Direction: Calm, helpful

Available languages

Native voices in 100+ languages. These have their own page; ask for any other.

How we work

  1. Casting

    We shortlist voices that sound calm and approachable and match the way your callers speak.

  2. Direction

    A director runs the session against your brief: meaning, pace and every agreed pronunciation. You can listen in remotely.

  3. Delivery

    One file per prompt in the format and sample rate your system needs, named for the menu position.

Phone system voice-over questions

What file format do you deliver?

The format your system requires, for example WAV or MP3, at the sample rate you name.

Can I change one prompt later?

Yes. Each prompt is a separate file and the same voice can be rebooked.

Can you record several languages?

Yes, with matched voices and identical prompt numbering.

How should the script be written?

Short sentences, one idea each. We help tidy it before recording.

Related project types

Tell us about your phone system project

Four questions. A draft script or a word count is enough; you get a written quote before anything is recorded.

Tell us about your project

Get a quote